Right of withdrawal for consumers
( A consumer is any natural person who concludes a legal transaction for purposes which cannot be attributed primarily to their commercial or independent professional activity.)
Revocation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the date,
- on which you or a third party named by you who is not the carrier, has taken possession of the goods or has, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly , or are delivered, or
- on which you or a third party named by you who is not the carrier, has taken possession of the last goods or has, if you have ordered several goods as part of a single order and these are delivered separately, or
- on which you or a third party named by you, who is not the carrier have taken possession of the last partial consignment or the last item , or if you have ordered goods that are delivered in several partial shipments or pieces, or
- on which you or a third party named by you who is not the carrier, has taken possession of the first goods or has, if you have concluded a contract for the regular delivery of goods over a fixed period of time.
To exercise the right to cancel, you must inform us (Erzgebirgspräsente GbR – Bär, Hoffmann, Bär, Tannenweg 17, 01257 Dresden, Germany, telephone number: +49 172 2465317, e-mail address: info@erzgebirgspraesente.de) by means of a clear statement (e.g. a letter sent by post, e-mail).( e.g. a letter sent by post, e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory .
To comply with the withdrawal period , it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdraw from this contract, we will return to you all payments that we have received from you, including delivery costs ( with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us, delivery offered by us), immediately and at the latest within fourteen days from the day on which we have received the notification of your revocation of this contract. For this refund , we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may refuse to make a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, characteristics and functioning of the goods .
Sample withdrawal form
(If you wish to cancel the contract, please fill out this form and send it back to us.)
– To
Erzgebirgspräsente GbR – Bär, Hoffmann, Bär, Tannenweg 17, 01257 Dresden, Germany, Phone: +49 172 2465317, Email: info@erzgebirgspraesente.de
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notification on paper)
– Date
___________
(*) Delete as appropriate.
