Cancellation policy – Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us Holzkunst Hoffmann, Owner Hoffmann, Langobardenstrasse 53, 01239 Dresden, Phone +49 172 2465317, FAX +49 351 2039452,, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the inexpensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. In the event that you return the goods to us, please use the original packaging, if still available.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Please return the goods to the following address:

Holzkunst Hoffmann Langobardenstrasse 53, 01239 Dresden, Germany

Please email ( us to inform us of your decision to return the goods before you return them. This guarantees the quickest possible allocation of the products.

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back. )

To: Holzkunst Hoffmann, Owner Andreas Hoffmann, Langobardenstrasse 53, 01239 Dresden, Phone +49 172 2465317, FAX +49 351 2039452,

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (detailed description so that it can be clearly determined to which goods the revocation relates( (*)

– ordered on (*) ……………… / received on (*) ………….

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of consumer(s) (only in case of paper communication)


(*) Delete where inapplicable